Terms and Condition

Terms and Conditions – Viral Vision

  1. Company Information

    – Viral Vision is a digital marketing and social media agency based in Dubai, United Arab Emirates. For any inquiries, you can reach us via email or phone.

  2. Services

    -We provide a range of services, including
    -Social media management
    Paid ads management
    SEO (Search Engine Optimization)
    -Web design
    Video production
    Graphic design
    Email marketing
    Content creation
    Influencer marketing

    • Payment Terms


       Payment confirms acceptance of all services rendered.
      – Any claims for service issues must be made within 24 hours of service completion.
      – After compensation for any damage or loss is paid, our company Viral vision holds no further liability.
      – No refunds or chargebacks are permitted once services have been delivered and acknowledged.
      – Customer acknowledges understanding and agreement to these terms upon payment.

    •  RETURN POLICY

    – We accept returns within 7 days of receipt, only if their delivery packaging has not been opened or the products are damaged or wrong product.

    -Please notify us and return the box in its original packaging. In such instances, we will endeavor to send you another or refund the payment.

    -We can only accept returns of products that have not been tampered with, are sealed and remain in the original packaging. If all these conditions are met, please ship your products back to us using a registered courier service and we will issue a full refund.

    -Please note that we reserve the right to refuse any returned shipments if the product has been used or tampered with. Shipping & Handling fees are non-refundable.

  3. Ownership of Content

    Clients own all data and content we create for them unless stated otherwise in writing.
    All materials remain confidential and will not be shared with any third party without permission.

  4. Project Duration

    Contract length is defined per project.
    Start and end dates will be agreed upon before the project begins.

  5. Confidentiality

    -We commit to protecting all client data and private business information.
    -We will not disclose or use any data outside the scope of the service.

  6.  Delivery and Responsibility

    -If we fail to deliver the agreed work, the client is entitled to compensation as per the project terms.
    -All work will be completed according to agreed timelines and scope.

  7. Disputes

    -In case of any disputes, both parties agree to resolve them under the applicable laws of the United Arab Emirates.

  8. Modifications

    • We reserve the right to update these terms when needed.
      Clients will be notified of any changes prior to enforcement